Dear friends and family,
It’s day three of trying to settle into life here in Houston… for the second time. I managed to get some work done, as well as doing the usual rounds on the phone to utility companies, doctors, airlines. I had to change my flight plans for my November trip to Australia so I can fly out of Houston instead of New Orleans, and try to ensure Lillie gets a refund for the trip she now cannot make.
United has been incredibly inflexible with our friends Katy, Kerry and Andrew who also can no longer make the trip to Australia. They were all refused refunds and given stellar options like “you must fly on a trip of equal value and book it by December 2005”. Completely undoable, of course, for people trying to recover from Katrina and desperately needed at work. Lillie and I have fared better with United presumably because I’ve flown so many times with them and have Premier frequent flyer status. Still, they earn a place on my nascent Companies Who Screw Evacuees List.
That list, thankfully, is far shorter than the Companies Who Have Gone Out of Their Way to Make Life Easier for Refugees List. On the latter list are companies such as our Internet Service Providers (Cox and Earthlink), our phone company (BellSouth), our credit card companies, our power company Entergy and a bunch of others. Lillie’s firm is there, for making sure everyone is being paid and can have a job. Verizon Wireless, from whom we bought our pre-paid cellular phones after we evacuated to Baton Rouge, gets the crown. The company gave each of us $800 worth of phone credit. That was a huge gift when communications and cell phones were so vital to our sanity and our livelihood.
Another company joining United on the List of Shame is the Comfort Suites in El Dorado, Arkansas, with whom we booked a room during our Rita evacuation and who said “you pay up even if you cancel the room”.
Imagine what it’s like: a Cat 5 hurricane bearing down upon you, the roads clogged, absolutely no rooms available within Texas and Louisiana, and you’re trying to book something while you’re on the road so you have somewhere, anywhere, to go. You have no idea whether you’ll even make it to Arkansas (given the traffic, I reckon it would have taken us well over 30 hours). And then you get these helpful souls on the phone who say “You can only have the room for tonight” (that is, the night before Rita is due to hit, so we’d have to find another hotel for the actual night its due to come onshore) and “You pay whether you make it here or not”. We did manage to book another hotel for the following few nights even further north in Arkansas (or rather, Laurie did it for us by proxy, as by that time we were truly melting on the Texas highway), and that hotel said “Just ring and cancel if you need to; no charge; others are sure to need the room”. Most hotels seem to fall into the latter category, thank goodness. In the long run, of course, we ended up in Baton Rouge and didn’t need either room. The charge for the Comfort Suite’s room appeared on my credit card a few days later.
I was so pissed off by Comfort Suite’s attitude, I fired off an email to their parent company, Choice Hotels International. Several days later, I received a snail mail reply which confirmed that the “no cancellation even in times of emergency” approach is company policy for the entire Choice Hotels group. (In fact, the reply from them was so bad I’ve written a second time to let them know they’ve earned a place on the Screw the Evacuees List.) So, if you’re ever travelling in the US and need a place to stay, I recommend you give Comfort Suites and the other hotels owned by Choice Hotels a miss.
Of course, this is all very minor stuff in comparison to what many black New Orleans families are encountering. The news last night tracked a number of families who were told by Dallas companies that no apartments were available for rent. The white news reporters then went in and were immediately offered apartments in the same buildings. It is, of course, what so many African Americans experience all their lives, but it has to be unspeakably unbearable to be slapped in the face in this way when you’ve lost everything in Katrina and you’re supposedly the object of national sympathy.
Recent news: Our friend Judith, one of our few New Orleans friends now in Houston, found out last weekend that her house is a complete wreck, too. She had thought she’d fared okay because the flooding wasn’t very high in her area of Uptown and it seemed like only the duct work and other stuff under her two-storey house would need replacing. But after Rita passed, she managed to sweet talk a National Guardsman into letting her into New Orleans and going to her house. She discovered that Katrina had severely damaged the roof, the ceilings had then caved in, and the house itself was on a slant. Very little is recoverable.
On the other hand, our friend Ginger fared a lot better. She’s been back into New Orleans a few times, a couple in an official capacity and then once recently just with her husband, Joe. She’s Chief Judge of the US District Court in New Orleans (it’s a Federal court) and has been working since Katrina to get her courts up and running in Baton Rouge, hence the official trips back to New Orleans. Ginger was one of the women in my wonderful, long-running book group. Judith was in the group, too, along with an amazing bunch of women.
I thought you might like to hear some of Ginger’s account of reentering her neighbourhood. The comments in [square brackets] are mine:
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It was a beautiful day, not as hot as it has been. Joe packed his pistol which made me a little nervous - but less nervous than going without. The few times we have been to the house over the past several weeks, we had a law enforcement officer with us who went in first, gun drawn. That was basically the only way the U.S. Marshal Service would “permit” us to go to homes up to now.
In any event, we took I-10 which looked like normal traffic for the first time... not all emergency vehicles, utility trucks, police cars, etc. like the previous times. Since Jefferson Parish is now open [the parish immediately to New Orleans’ west], there is a lot of just regular traffic. Hurricane Rita created a big puddle at a big dip in the road just inside the Orleans Parish line, so the traffic was diverted. We ended up on Bonnabel Avenue which is in Jefferson Parish. Life looked pleasantly normal there... folks driving around, fixing houses and even mowing a lawn. We passed a P.J. Coffee House and folks were inside sipping coffee and reading the newspaper. [PJ’s is owned by Phyllis Jordan, mother of our good friend James Arey, who last I heard had evacuated to Washington, D.C.]
We got to the police checkpoint at the 17th Street Canal -- that is the infamous canal that had the breach that flooded all of Lakeview. It is also the parish line between Jefferson and Orleans. For those of you who got our earlier emails, it's also where we had to walk the first time because the road was too flooded to drive.
Anyway, there was a police officer there checking all the cars. He let us through (I showed him we lived nearby). When we got to our house, I saw that the window of our front door was broken in. My first reaction, needless to say, was “uh oh”, but then I saw there was additional writing on the side of the house. The last time we came there was writing on the glass itself. So I figure we had gotten a visit from the National Guard. They have been busting into homes both to find survivors/bodies and to get people to obey the mandatory evacuation brought on by Hurricane Rita. Our guess was right. Cowboy Joe went in first with his pistol but we quickly saw that nothing was disturbed.
Our living quarters were still fine. As before, a bit surreal to see everything look so normal within our four walls… and also again a blessing when I know so many have lost their homes and their jobs. I was also struck by how much I want to “give away” when we get back... we don't need it and other people do. I want to empty the closets of most of the clothes, the kitchen of most of the pots and pans and just give it to someone who could use it. One effect of all this is a strong desire to live life with less stuff. Live simpler. [Here, here!]
We gathered up a few things to bring back and then did inventory downstairs. [Joe and Ginger have tenants living in the downstairs apartments.] I was happy to see that the two downstairs apartments which were wet and slimy to walk in 10 days ago now have dry floors. The mildew line also appeared to have stopped about 2-3 feet from the ceiling, which seems about where it was 10 days ago. I rescued a few more items for the tenants to bring back to Baton Rouge.
Signs of life... we saw Tim and Mignon's cat scamper by. [Mignon was in the book group, too.] They're our downstairs tenants in the back who also have a Mississippi home, which survived the hurricanes. This particular cat is an outdoor cat and he looked healthy. Our side tenant, Chad, has been coming by to leave cat food out in general. Also, when I was in Tim & Mignon's apartment, I noticed their big fish tank in the corner…several little fish were swimming around looking quite healthy also. In their bedroom, alongside the mildewed clothes in the closet was a battery operated clock, with the correct time and untouched by water or mold.
Down the street I saw one of our neighbors and visited with her. She is a lovely woman who lives with her mother. They are white and are welcoming neighbors in our predominantly black community…they have Halloween parties for the neighborhood kids and do other things like that to make our block more of a community. I was very happy to hear they only had a few inches of water and she's enthusiastic about the clean-up. We probably won't have electricity in our area for several more weeks though. But since the weather is cooling down, that may not be such a hardship.
Our property still looks so strange. It's almost mesmerizing because it's so different. We walk out of the back bedroom which looks exactly like it did when Kathy [Ginger’s sister and our dear, beloved friend who now lives in New York] left from her visit a month ago, and then to this odd landscape. Just about all that was green is now the color and texture of wheat, or just plain brown. It's not an ugly color, by any means, just unfamiliar…like a Middle Eastern landscape instead of our usual tropical lush green. There are signs of green coming back though so it will be worthwhile to see what makes it back and what doesn't. But it is striking to look at one side and see the fence collapsed, and broken tree limbs... then across the way and see the broken trunk of the wisteria tree (I think I mentioned in a prior email that we have no idea where the tree went because it is not in the yard). The pool still looks like black ink and the evergreen tree that fell across it has a nice pine aroma. Across the front of the property are large broken limbs which bent the iron of our fence in all different directions. About the only thing that is unchanged is our patio in the back corner and the dead pecan tree in the back yard which we had long been worrying about falling... it's standing tall and unconcerned. There has got to be a message in that somewhere.
When we left and went around the corner, we visited with another neighbor who was cleaning debris from his sister's house. He works at East Jefferson Hospital which gives him a pass to get around. He's a black fellow, very chatty and warm. As is typical New Orleans, he has multiple siblings all over town so we heard the good and bad about each of their situations.
We then drove out to Canal Street and up into Lakeview. For those who don't know, Lakeview is a neighborhood that ordinarily doesn't flood but did so because of the breach in the 17th Street Canal. This was our first venture there because it was under water until sometime last week. Again, a scene similar to our neighborhood - while the main road was clear of debris, every street you looked down seemed blocked by a fallen tree somewhere down the road. The foliage was mostly brown. If you looked at the houses in a cursory way, they looked pretty normal... but a closer look and you could see a brown line, like some giant toddler had come along with a brown crayon, and had just drawn a line along every house, every sign, every fence, wavering slightly, but consistent. That was the waterline and it was about 10 feet above the base of the houses. St. Dominic's Church, where I got married, had the brown crayon running across the pillars, the sides and doors of the church and even across the chest of the statute of St. Dominic out front... a good 10 feet above the pavement. It is hard to imagine everything there covered in water. Knowing what our apartments downstairs looked like with just 3 feet of water, I knew all these homes, their first floor for sure was ruined. Many of the homes in that area are only one-story houses to begin with.
There was little traffic out there...utility trucks, police cars. Occasionally you saw homeowners and workers starting to clear out. We drove over to the corner of Harrison Avenue and Fleur de Lis [one block from our house.] Tony Angelo's Restaurant looked normal but mainly because it is brown already so you couldn't see the water line. There is a locally owned gasoline station at that corner and two of the workers were there... an older man and I think his son, who run it. [That has to be C Ray and Wayne, our wonderful service station guys.] I take my Ford there to get serviced so I got out and we all hugged. They're starting to fix up their place and I told them as soon as it was opened, we would be there with our cars. While we were there, one of the animal rescue vans came along... they were going door to door and looking down nooks and crannies for animals. Other than law enforcement, each time we have gone the other prevailing presence has been animal rescue people.
The recurring theme that everyone verbalizes is “lucky to be alive” and the awareness that there are others worse off. For us it has been a huge inconvenience (emphasis on nothing worse than inconvenience) and a sizable loss of future revenue (the rental units below plus Joe owned rental property in Lakeview which was not insured). But I have my job and we have a place to live and we have options. Today I was talking to a lawyer - an experienced criminal defense lawyer who has got a great sense of humor and is a great guy. He did okay personally but was so upset about so many others he knows who are in tough situations. He started crying, which is very unlike him, but I wouldn't let him hang up until we talked some more. So many stories like that. So many people laid off and homeless. We have a number of homeless on the court staff but they don't dwell on it - and say how lucky they are to have a job and their families intact. I guess the only way is up.
All for now... I love this city. It is coming back.
Ginger
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And that’s all from me for today.
Lots of love to you all,
Rose



